ZAHRA, N.; PRIATNA, W.; LESTARI, T. S. Public Sentiment Analysis on the Service Quality of PT PLN on X Using Naïve Bayes and K-Nearest Neighbor Algorithms. International Journal of Information Technology and Computer Science Applications, [S. l.], v. 4, n. 1, p. 11–20, 2026. Disponível em: https://ejurnal.jejaringppm.org/index.php/jitcsa/article/view/212. Acesso em: 29 mar. 2026.