DE CASTRO, M. I. An Overview of Business Intelligence Framework for Sentiment Analysis of United Airlines Using Data from Social Media. International Journal of Information Technology and Computer Science Applications, [S. l.], v. 3, n. 3, p. 111–117, 2025. DOI: 10.58776/ijitcsa.v3i3.224. Disponível em: https://ejurnal.jejaringppm.org/index.php/jitcsa/article/view/224. Acesso em: 8 may. 2026.