Development and Analysis of a Unified Mobile App for Coffee Shop Operations and Ordering Experience: A Proposal Review
DOI:
https://doi.org/10.58776/ijitcsa.v1i3.52Keywords:
Customer experience, Mobile app, Streamline process, Customization,, User-friendly interfaceAbstract
This study extends the exploration of ordering apps in the context of coffee shop owners, specifically focusing on the utilization of popular apps like Grabfood and Foodpanda. With the increasing number of coffee shops adopting ordering apps, there arises a clear necessity for a coffee-focused app that can effectively address the unique demands of establishments. The objective of this study is to conduct a comprehensive review of a mobile app specifically designed to streamline the process of ordering coffee in advance, with a paramount emphasis on ensuring its reliability. By developing an app that caters to the specific needs of coffee shops, both owners and customers can benefit greatly. The app will serve as a dedicated platform, connecting coffee enthusiasts with quality coffee shops, while offering a seamless and convenient ordering experience. By providing a high-quality ordering system that encompasses the full range of customization options for beverages, the developed app is expected to significantly enhance the customer experience and ultimately boost sales for the coffee establishments listed on the platform. With a focus on reliability, the app will enable coffee shop owners to efficiently manage orders, minimize errors, and improve overall operational efficiency. Moreover, by fostering a user-friendly interface and intuitive design, the app will engage customers and encourage them to explore new coffee shops, further promoting the growth of the coffee industry. This study will contribute to the existing body of knowledge by highlighting the importance of tailored ordering apps for coffee shops and providing insights into the development and implementation of such apps. The findings will be valuable not only for coffee shop owners seeking to enhance their business operations but also for app developers looking to cater to the specific needs of the coffee industry. Ultimately, the study aims to bridge the gap between technology and the coffee business, fostering innovation and growth in the ever-evolving digital landscape.
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